I'm loving STARHUB !!!

SCVMAN REALLY CAME TO MY HOUSE ... (haha I used to give excuse that i had an appointment with the scvman whenever I am lazy to go out with my friends. Because it is quite hard to predict when they will come to your house as they will inform you that they will come around this period of time, thus you have to stay at home and wait for their arrival.)

My internet connection was extremely bad and I just had to call Starhub for their intervention. Either it failed to connect after many agonizing attempts or it would be connected for a short while before losing the connection. Imagine I had lived with it for weeks. Something to share about the customer service from Starhub. As I could not comprehend those technical terms thus the Customer Care Consultant sounded quite peeved but it was still to an acceptable level. He suggested sending a technical officer to check in the evening and I agreed to it. He helped me to do some configuration for my internet and it worked well for an hour. Therefore I called Starhub to cancel the appointment as I was thinking to myself that the glitch was gone. BUT not long later, the same Customer Care Consultant called me and enquired the reason for canceling the appointment. Well I told him my reasons for doing so and he explained the needs for that check to prevent possible technical glitch in the future. That moment struck me as I was having my inner thought like ok he was even more concerned than me about this glitch. I must say that I am extremely impressed by his go the extra mile service because his service did not stop after our telephone session ended. He still bothered to ring me to inform me the paramount need for a check. I am glad that I heeded his advice.

The technical officer who was sent to my house provided equally outstanding customer service and he shared tips with me on how to maximize my rights and benefits as a Starhub user. lol. Thanks for that =) .

P.S. I have given my utmost honest and satisfied feedback on their services to Starhub. Hopefully they can be recognized for their hard work.

One and Only Exam for this Semster =)

Hohoho, just came back from school after my exam. I have just nailed my one and only paper for this semester. Right now I just want to have some fun for these two months before the start of a new semester. Because it is time to start burying myself with my TVB DVDs haha I have so many to watch.